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Key Client Manager
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We're looking for a client services professional with demonstrated experience in Freight Forwarding to develop and maintain strong client relationship
SEAWAY is seeking a talented Key Client Manager who is looking for a role where they can make a real impact in delivering rewarding and innovative solutions to some of our high-profile customer business needs.
This is a pivotal role within our Import Sea & Air division, based at our Alexandria office. You will be responsible for maintaining and growing your designated portfolio of clients across all areas of customer service, operations and service delivery, ensuring SEAWAY is providing best value and care for customer satisfaction while also developing strategic plans to build and grow these accounts.
Ideally you will bring your background in operations and customer service to engage with not only our valued clients but all internal stakeholders to provide a high level service offering across a variety of commodities.
We are seeking a self-starter with a strong work ethic who can bring fresh ideas and efficiencies to our processes and who enjoys collaboration and teamwork.
Sound like the role for you? Please read on!
The Role
Key Responsibilities:
About You
Required skills & experience:
Why SEAWAY?
How to Apply
All applications must include a resume and cover letter and can be sent to jobs@seaway.com.au.
Please note: Applicants that we select to interview will be contacted within 4 weeks of receiving an application. If you do not hear from us within this time, please assume your application has been unsuccessful.
As part of the recruitment process, the successful candidate will be required to complete a National Police Check.
No Agencies please.
ABOUT US
SEAWAY is a Group of Australian-owned Shipping Agency and Logistics companies, employing 500+ staff across locations in Australia, New Zealand and China. We specialise in all areas of supply chain which span across our 4 Pillars - SEA, AIR, INTERMODAL & SHIPPING AGENCIES.
We pride ourselves on being an equal opportunity employer with a welcoming, respectful and supportive team environment. At SEAWAY, we value the contributions all of our team members bring to our business, and in turn focus on providing pathways for success by partnering with you to help you achieve your goals.
This is a pivotal role within our Import Sea & Air division, based at our Alexandria office. You will be responsible for maintaining and growing your designated portfolio of clients across all areas of customer service, operations and service delivery, ensuring SEAWAY is providing best value and care for customer satisfaction while also developing strategic plans to build and grow these accounts.
Ideally you will bring your background in operations and customer service to engage with not only our valued clients but all internal stakeholders to provide a high level service offering across a variety of commodities.
We are seeking a self-starter with a strong work ethic who can bring fresh ideas and efficiencies to our processes and who enjoys collaboration and teamwork.
Sound like the role for you? Please read on!
The Role
Key Responsibilities:
- Develop and maintain close relationships with clients, carriers and operational & sales teams
- Manage client rates, quotations and costings
- Collaborate with relevant internal departments to ensure best practices are applied across all areas of the supply chain
- Regular use and updating of systems including but not limited to CargoWise One
- Produce various reports
- Attend team meetings and industry events where required
- Provide operational assistance and support where required
- Identify and act on growth opportunities
About You
Required skills & experience:
- At least 3 years' experience in account management in the freight forwarding industry
- At least 12 months' experience using CargoWise One
- Outstanding and proactive communication skills
- Thorough understanding of import operational and documentation requirements
- Excellent email and phone manner
- Strong people skills
- Ability to work autonomously and self-motivate
- Strong administration skills
Why SEAWAY?
- Permanent, full-time opportunity
- WFH options available
- Friendly, collaborative team culture
- Fast-growing, dynamic business with lots of opportunities for development
- Access to commission scheme
- Company supplied mobile, laptop & credit card
- Exclusive staff discounts across 500+ retailers
- Detailed Employee Assistance and Wellbeing program and resources
How to Apply
All applications must include a resume and cover letter and can be sent to jobs@seaway.com.au.
Please note: Applicants that we select to interview will be contacted within 4 weeks of receiving an application. If you do not hear from us within this time, please assume your application has been unsuccessful.
As part of the recruitment process, the successful candidate will be required to complete a National Police Check.
No Agencies please.
ABOUT US
SEAWAY is a Group of Australian-owned Shipping Agency and Logistics companies, employing 500+ staff across locations in Australia, New Zealand and China. We specialise in all areas of supply chain which span across our 4 Pillars - SEA, AIR, INTERMODAL & SHIPPING AGENCIES.
We pride ourselves on being an equal opportunity employer with a welcoming, respectful and supportive team environment. At SEAWAY, we value the contributions all of our team members bring to our business, and in turn focus on providing pathways for success by partnering with you to help you achieve your goals.